Doctors Give High Scores to Physical Therapy Care of Richmond
The results are in and Physical Therapy Care & Aquatic Rehab of Fort Bend, located in Richmond, Texas is an acknowledged favorite for doctors and their patients.
In a recent independent survey, doctors that refer patients to the clinic were asked to rank it based on three issues: Clinical outcomes for patients referred; satisfaction of care from patients; and communication, timeliness and content from the treating therapist.
On a scale of one to five where five ranks as "Excellent", this independent, physical therapist-owned clinic earned a ranking of 4.7 overall.
"Patients choose us because they believe that we provide the highest standard of care," said Patti Kocich, President of Physical Therapy Care of Fort Bend when discussing the results of the survey.
"Because it is important to us to make sure that we are in fact delivering on our promises, we contracted with an independent organization to conduct this survey."
Asked to describe the patients that choose her clinic, Patti said "they believe in independently selecting a team of their own healthcare professionals. They place great value on our individualized approach and patient-centered care."
"They also love the fact that our highly qualified and experienced staff provides great explanations and that we surround them with a support staff that provides terrific customer service and the positive experience they need."
"The foundation of our success is built on communication and a team approach," she continued. "We take time with our patients, making sure that they understand the issues involved, adjusting their therapy as they progress and helping them to become motivated to succeed."
"We believe it is vital to work closely with our patients' doctors, providing them with reports on a regular and timely basis. This works to create a wonderful dynamic that helps to accelerate recovery."
Patti is happy to report that "the patient-centered care that we offer is recognized and valued by our patients and their doctors."
